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Frequently Asked Questions



We have divided our FAQs into the following sections in order to better serve your needs. Please scroll down to the section, or click on the question which best serves your inquiry.

How to download Java Virtual Machine

How to setup MSN Messenger

General Questions

1. How do I launch the DIMEFX Platform?
2. Where do I go to retrieve my ID/Password?
3. My Chart is not appearing after Logging In.
4. What does the top left box with the check marks do?
5. How do I show multiple currency pair boxes on the top of the window?
6. Why are the currency pair boxes are not showing?
7.What is the top right list of numbers?
8. What does the Minimize button do (below the top right list of numbers)?
9. Why does the currency order show up differently on top of the platform?
10. I pressed the Parameters button, but nothing appears.
11. How do I insert both a stop loss and a stop limit on the same trade?
12. My Report/Trading Tools won't pop up when I press the Launch button?
13. My Reports aren't being generated when I am using the trading platform on Mozilla Firefox (or Netscape).

How to download Java Virtual Machine
Downloading and installing the Java Virtual Machine (For downloading the Java Virtual Machine for Apple/Machintosh please visit www.apple.com)

1. Click HERE to download Java Virtual Machine

2. A new window will pop-up, asking what you want to do with the file "jre-1_5_0_05-windows-i586-p.exe", choose "save to disk", and select a location on your computer which you can easily access the file from (For example, your Desktop)

3. Once the file is downloaded (It is approximately 15.5MB in size), close all other applications and double click on the file "jre-1_5_0_05-windows-i586-p.exe" to start the installation process

4. The installer "unpacks" the files needed to continue. A dialog box tracks this process, which takes less than a minute. After briefly displaying a logo splash screen, the installer presents the license agreement. After reading the agreement, click the "I accept the terms in the license agreement" button to accept its terms and click Next to continue with the installation

5. The installer then displays a Setup Type screen that allows you to choose either a typical or custom setup. We recommend that you choose the Typical option (the default selection) unless you are an advanced user who wants more precise control over the components that will be installed. Click Next to continue the installation

6. Java Virtual Machine will now be installed on your computer. Give it several minutes while the install completes its task. Once the install is complete, we recommend that you reboot your computer to ensure all components act correctly

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How to setup MSN Messenger

1. Click HERE to download MSN Messenger.

2. A new window will pop-up, asking you what to do with the file "Install_MSN_Messenger.exe", choose "save to disk", and select a location on your computer which you can easily access the file from (For example, your Desktop).

3. Once the file is downloaded (It is approximately 8.92MB in size), close all other applications and double click on the file "Install_MSN_Messenger.exe" to start the installation process.

4. The installer "unpacks" the files needed to continue. A dialog box tracks this process, which takes less than a minute. After briefly displaying a logo splash screen, the installer presents the license agreement. After reading the agreement, select the "I accept the Terms of Use and Privacy Statement" button to accept its terms and click Next to continue with the installation.

5. The installer then displays a Setup Type screen that allows you to choose the different options which you can install onto your computer. We recommend that you leave the default selections checked unless you are an advanced user who wants more precise control over the components that will be installed. Click Next to continue the installation.

6. MSN Messenger will now be installed on your computer. Give it several minutes while the install completes its task. Once the install is complete, we recommend that you reboot your computer to ensure all components act correctly.

7. If you already have a Hotmail or MSN account, then you can use your existing username and password to login to MSN Messenger. For first time users, click HERE to proceed to the Hotmail registration page. Follow the instruction on the registration webpage and fill out all the necessary field.

8. Once all the information has been submitted, you are set to go. Open MSN Messenger and use your new username and password that you just set to login to MSN Messenger.

General Questions

1. How does the (spot) FX market work?
Foreign exchange involves trading one nation's currency for the currency of another nation. As individuals or companies from one country trade across borders, the need for foreign currency arises. For example, when a U.S. importer buys French wine, either the importer needs euros to pay the French merchant or the French merchant must accept U.S. dollars and convert them to euros.

Trading takes place in financial centers all over the world, including New York, London, Hong Kong, Singapore, Frankfurt, Tokyo, and many others. These financial centers are linked to one another in a unified, cohesive, international market, so at any given time, around the clock, there's a major financial center open where banks, hedge funds, international corporations, and individual speculators all over the world are active participants. Most FX activity consists of the spot business between the U.S. dollar and the six major currencies (Euro, Japanese Yen, British Pound, Swiss Franc, Canadian Dollar and Australian Dollar).

2. What foreign currencies can I trade after finishing the program?
You'll be able to trade all 20 pairs, but here are the ones in the favor of a FX trader:
EUR/USD, GBP/USD, USD/CHF, USD/CAD, EUR/JPY, GBP/JPY, AUD/USD, NZD/USD

3. Can I trade foreign exchange 24 hours a day?
The FX market is actively trading continuously from Sunday evening through Friday afternoon. However, much of the volume exists during the London and US market sessions.

4. What are typical FX margin requirements?
The FX allows spot currency positions to be leveraged at various amounts depending on your broker. 100:1 is common, providing the opportunity for tremendous returns. Essentially, this means that a 1% margin deposit allows you to control $100,000 one-lot position in the FX market (trades are executed in standard units of 100,000 of the base currency, commonly referred to as "lots".) With this example, your margin or deposit to trade $100,000 is $1,000. When you close the trade, this $1,000 is returned to you. But be careful - leverage can be a double-edged sword, and without proper risk management, the market may move against you and result in the loss of all your trading capital.

5. Is there a trading commission charged in the FX market?
There are no commissions or brokerage fees in online spot trading. The "cost" is the small one-time spread for each transaction. The FCM's Dealing Desk platform spreads are typically 3-5 pips on the majors, although these spreads may vary depending on market conditions. Most major pairs have a 3-5 pips spread, while others, such as the JPY/NZD has a 13 pips spread.

6. How much money do I need to open an FX account?
The minimum initial deposit varies depending on the type of account. Deposits range from broker to broker, $300 minimum for a Mini-FX, to $2,000 for a standard FX account.

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DIMEFX Trading Platform Questions

1. How do I launch the DIMEFX Platform?
1. Start Internet Explorer (or any other web browser that you use)
2. Proceed to DIMEFX webpage (www.dimefx.com)
3. In the upper right hand box, select "Log into DEMO Account" or "Log into LIVE Account", depending on which type of account you have registered.
4.
A new window should pop up with a security warning.
5.
Click Yes. The platform will then load on the new window.

2. Where do I go to retrieve my ID/Password?
This feature is unavailable at the moment, due to security reasons. Please call the office directly.

3. My Chart is not appearing after Logging In.
As our platform runs off Java, it may take a while before the chart loads up. If after a minute, the chart does not show itself, select the "Economic Calendar" Tab right next to the "Charting" Tab, then select "Charting" Tab again and the chart should show up.

4. What does the top left box with the check marks do?
The top left part of the platform with the currency pairs that have boxes that can be checked represents the different currency pairs that you can bring up to the top middle of your platform. Currency pairs with the boxes checked means that pair of currency is currently showing on the platform. Unchecked boxes mean the currency is not showing on the platform.

5. How do I show multiple currency pair boxes on the top of the window?
From the top left-hand corner of the platform, there are many different pairs of currency represented with boxes to check. Select the pair of currency that you want to show, and check the box beside that pair of currency.

6. Why are currency pair boxes not showing?
Five sets of currency pair boxes is the max amount that is allowed to show on the top across the platform.

7. What is the top right list of numbers?
These number represents the many different currency pairs, their sell price (Bid), their buying price (Ask), the High and Low of the prices, and the Time. Blue indicates the price has gone up, Red indicates the price has gone down, while Green represents the price is neutral.

8. What does the Minimize button do (below the top right list of numbers)?
The Minimize button hides the bottom half of the platform, leaving only the top half of the platform visible to the user. The user can hit the Maximize button which takes place of the Minimize button to show the bottom half of the platform again, or simply hit the Maximize button found in the top right corner of the window which contains the platform.

9. Why does the currency order show up differently on top of the platform?
The order in which the currency pairs display themselves is selected as per the order in which you chose to display them. They can be rearrange simply by unchecking and rechecking the boxes that denote each pair in the top left interface.

10. I pressed the Parameters button, but nothing appears.
Sometimes, the applet appears, but hides itself behind the platform window. Check your taskbar (the window bar on the bottom of your screen by default) and there should be an applet labeled "Preferences". Click on this and you can change the parameters for your chart.

11. How do I insert both a stop loss and a stop limit on the same trade?
Under the "Position" tab in the lower left interface, select the lot order in which you want to place the stop loss and stop limit on, then click on the PO button. In the new window that pops up, under the pull down menu labelled "Type", choose "One Cancels Other". Now you can choose the stop loss and stop limit amount for your order.

12. My Report/Trading Tools won't pop up when I press the Launch button.
Hold down Ctrl key and click again. If your browser has a pop-up blocker, a warning bar may display itself on the top of the window. Simply choose to allow the pop-up to run and your report will be generated. We are aware that there is an issue for users operating the trading platform under the Mozilla Firefox Browser and the Netscape Browser. At the moment, we are working diligently to solve this problem. Please bear with us while we find a solution. For now, please use Internet Explorer when trying to generate a report. (It is recommended that you operate the DIMEFX Trading Platform on Internet Explorer)

13. My Reports aren't being generated when I am using the trading platform on Mozilla Firefox (or Netscape).
We are aware that this is an issue for users operating the trading platform under the Mozilla Firefox Browser and the Netscape Browser. At the moment, we are working diligently to solve this problem. Please bear with us while we find a solution. For now, please use Internet Explorer when trying to generate a report.

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Demo vs. Live Account Questions

1. How do I register for a LIVE Account?
Application forms are available for pick-up at the office. Alternatively, our staff can fax a copy of the application to you or send a .PDF version of the application via email. Once filled out, you can either fax the application form back to us or mail it back to our office.

2. I clicked once on the buy/sell button in the demo to open a position, is it the same on a live account?
On the DEMO account, the default is set at 1 lot on every order, therefore, when you click on SELL/BUY, you will open a position. The procedure for a live account is different. For a LIVE account, the default is set to 0 lot, hence, you would need to confirm the number of lots you would like to place prior to placing the order. This extra procedure prevents you from accidentally buying or selling.

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Can't find an answer to your question? Feel free to contact our Technical Support at support@dimefx.com or call 253.946.8600 and our staff will be happy to assist you.

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Past performance is not indicative of future results. Forex trading involves substantial risk of loss and it is not suitable for all investors. Leveraged trading magnifies profits and losses.
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